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Terms & Conditions

Moorlands Poultry Supplies

Our address and contact details are as follows:

Moorlands Poultry Supplies

New House Farm
Near Leek
ST13 7PA
Tel: 01538 304350
Mob: 07900 671822

VAT Reg: 920 9890 04

How To Buy From Us

Buying from us is easy whether you use our online shopping facility, ordering over the telephone or in person at our farm store.

For online sales, we use the tried, trusted and secure PayPal service, where you can pay for your goods securely using your credit/debit card or using an existing PayPal account.

For telephone sales, we accept all major credit and debit cards.

To buy from our farm store, we accept credit and debit cards and of course, good old cash!

If you encounter any problems when completing your purchase using our online system, please call us for help on 01538 304350.

Please make sure that you fill in all the information correctly when ordering online - your email address, your billing and shipping addresses and especially your postcode.

Once you have paid for your order online, you will receive a confirmation email from us.

Your invoice will be packed with your goods.

All taxable goods have a VAT rate of 20% applied.

Credit Security

All orders made online are handled securely by PayPal.

We never see or store your credit card details as the transaction is carried out on the PayPal website.


We currently only deliver to address in the United Kingdom.

The cost of delivery is calculated based on the weight of your items and your location.

We aim to deliver most items within 1 week of your order but for larger items like chicken coops, please allow up to 3 weeks for delivery.


Your rights to return goods are protected under the EU Distance Selling Directive.

Please read the details of the directive:

If you receive products from us which are damaged or faulty, simply telephone or email us and we will replace these immediately.

If within the first 7 days of ordering, you decide that you no longer want the goods, please return them with their original packing and we will refund you the cost of the products and the original delivery charge.

You will be responsible for the cost of returning the products.

If you decide to return goods aftert the 7 day cooling off period, we will refund you at our discretion.